We want you to know exactly when and how your order will arrive. This page explains our shipping process, timelines, costs, and what to do if something goes wrong. We ship from our facility in Palm Coast, Florida, to customers in the contiguous United States.
Order Processing
Once you place an order, we need 1–2 business days to prepare it. Business days are Monday through Friday, excluding federal holidays. If you order after 2:00 PM Eastern Time, processing begins the next business day. You will receive an order confirmation email right away, and a separate shipping confirmation with tracking when your package leaves our facility.
Delivery Estimates
After processing, delivery takes 3–5 business days for addresses in the contiguous United States. The total time from order placement to delivery is usually 4–7 business days. This is an estimate, not a guarantee. Weather, carrier delays, and peak seasons can add time.
Carriers
We use a mix of reliable third-party carriers. We choose the carrier based on your location and package size. We cannot accept requests for a specific carrier, but all our carriers provide tracking.
Shipping Costs
Shipping is free for all orders within the contiguous United States. There is no minimum order, no handling fee, and no hidden charge. The price you see at checkout is the final price.
Tracking
You will receive a tracking number by email. It may take up to 24 hours to show activity in the carrier’s system.
Delivery Problems
If tracking says delivered but you do not have the package, contact us within 7 days. We will open a carrier investigation. If the package is returned to us because of an incorrect address, we will contact you to arrange reshipment; additional shipping fees may apply.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for packages sent to an address you provided incorrectly.
Contact
For shipping questions, email info@embarkvetgift.com or call +1 386-627-4364, Monday–Friday 9:00 AM – 6:00 PM ET.